Customer service

Talk to a person

Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.

Customer support

support@verawares.com

Anything at all — a question about a piece or a material, order status and tracking, a change or cancellation before dispatch, a return, or a request about the information we hold about you. One inbox, answered by a person.

When we are reading

Monday–Friday, 9:00am–5:00pm CT

Every message answered within one business day. Messages sent over a weekend are answered on Monday.

Sending something back

Returns, shipping questions and anything about an order go through email — we authorise the return and send a prepaid label, so there is never anything to post to us unprompted.

Read the returns policy

Do you not recognise a charge?

Charges from this store appear on a statement as VERAWARES. If that is what you are looking at and you are not sure why, email support@verawares.com with the amount and the date. We will identify the order and resolve it, usually within the same business day.